Introduction
Introduction to the selling specifics of framing, indicating the client and their demands. Sharing personal experiences about the first considerations in sales and customer service.
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7 Lessons
100% EXCLUSIVEJames Miller
Teaches sales and customer service
A lifetime of framing experience within 7 online lessons. Learn all aspects of a sales and customer service.
James Miller
James Miller is not only a framer, but also an educator on a global scale. Miller specialises in preservation framing, which means that both technique and materials are of huge importance.
Being an author of two successful books on professional framing as well, Miller is one of the most acknowledged framing specialists in the world. Now he has teamed up with GroGlass to provide an online course, inviting framers to aim for excellence.
Lesson plan
01
02
How to promote and sell custom framing
Establishing relationships with clients, creating credibility and first-stage commitments.
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03
How to promote & sell preservation framing
Preservation framing – specifics and differences. Credibility and values. Workflow with the clients and first-stage commitments.
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04
Working with customers - design conversations
Conversation on design – what it encompasses, what are the expectations and how to sell a design to a customer.
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05
Working with difficult customers
Not all clients are easy – how to come to compromises and deal with customers that present difficulties. Personal insights and advice.
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06
Selling strategically
Strategic selling advice and ways to best present ideas and concepts. How to ensure maximum success through a sales strategy.
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07
How to deal with client objections
Negotiating and coming to a compromise after client’s objections. Best ways to answer to customer’s doubts and price disagreements.
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